Complaints Count

Complaint Types Open Complaints InProcess Complaints Closed Complaints Total
CallCenter Complaints 259 117 1742 2118
IVRS Complaints 71 19 365 455
Direct Complaints 78 36 144 258
Grievances Complaints 66 9 57 132
Web Complaints 797 134 1171 2102
Social-Media Complaints 1 0 2 3
Mobile-App Complaints 57 3 75 135
Total 1329 318 3556 5203